Terms & Conditions

By visiting this website and/or placing an order through this website you agree to be bound by the terms and conditions. The following rules and regulations apply to all visitors and users of this website. Please also read our Privacy Policy regarding how we manage information provided by you.

  • We reserve the right to cancel orders and refund any sale at any time.
  • Prices and products are subject to change at any time without notice.
  • Colours depicted should be used as a guideline only as some fabrics and materials may appear different depending on lighting conditions resulting in colour variations.
  • Stock availability is updated regularly however is subject to change at any time. Stock is not reserved until an order is placed through the website.
  • Payment must be received before we will send out your order.
  • Orders may take up to 24 hours to be processed through our website. The order will only be dispatched once it has been processed.
  • Orders placed on a weekend or public holiday will not start to be processed until the next business day.
  • We do not take any responsibility for shipping delays caused by postal services or customs agencies. Once the order is dispatched we are no longer liable.
  • Dispatch and delivery dates are provided as an estimate only. We take no responsibility for any failure to deliver products within the expected delivery time.
  • We will happily exchange, refund or process a store credit for online purchases on full priced items, in accordance with our Returns Policy.
  • Sale and discounted items (except for Clearance items) are valid for a store credit, in accordance with our Returns Policy. We do not offer refunds for change of mind on sale and discounted items. This includes items purchased using a discount code (except the member discount).
  • Items marked online as "Clearance" cannot be returned (except as required by the Australian Consumer Law).
  • Please note that items marked as “Sale” or "Clearance" are reduced and may on occasion have minor imperfections such as loose threads, small marks, etc, and the reduced price takes any such imperfections into account.
  • Tags may sometimes fall off clothing before sale (particularly with Sale and Clearance styles). It is not a condition of sale that items will be shipped to you with original tags attached, and we reserve the right to ship items without tags if necessary, in fulfilment of your order. 
  • Discount codes cannot be used on Sale or Clearance items (unless specifically stated).
  • Only one discount code or gift voucher can be used per order.
  • The member discount code applies to full priced items only.
  • Lay-by is available by request, except for Clearance items. In the event that the purchase is not completed within 60 days, the lay-by may be cancelled, in which case a termination fee of 20% of the purchase price will be payable, and any lay-by payments over that amount will be refundable. For returns of lay-by items, please see our Returns Policy.

For more information about returns, please see our Returns Policy.

If you ever have any questions or concerns about products, shipping or returns please contact us through our online enquiry form or you can contact us directly at contact@matildaaustralia.com. We aim to respond to all emails as quickly as possible, but please allow up to 24 hours. Emails sent on a weekend or public holiday will usually be responded to on the next business day.

    ABN: 13607400135