Shipping

At Matilda Australia, we ship our orders using Australia Post, Bonds Couriers, and Startrack Express domestically, and Australia Post, TNT and DHL internationally. We ship to both residential addresses and PO boxes. Our courier services provide tracking for you package until delivery. We will email you your tracking number with your order confirmation once your order is dispatched.

Australian Shipping

  • FREE Express Shipping (1-3 business days)
  • Collect in Store: Free - Collect from our Potts Point Showroom, usually on the following business day. You will receive an email or text when your order is ready to be collected, giving you a window of time when your order can be collected. Generally, collection windows will be weekday mornings, or on Saturdays between 10am and 3pm.

International Shipping

For more details on Shipping in France and the EU, please go to our EU store here.

New Zealand

  • FREE Express Shipping for orders over $250.00
  • Standard Shipping: $18.00 (5-7 business days)
  • Express Shipping: $30.00 (2-4 business days to major metro areas)

Russia

Express Shipping: $60.00 (10 days approximately)

Rest of the World

  • FREE Standard Shipping for orders over $250.00
  • Standard Shipping: $25.00 (7 business days)
  • Express Shipping: $35.00 (5 business days)

 

All shipping costs are in Australian dollars.

If the item you have purchased is unavailable in our domestic store, we will ship it to you from our international store at no extra cost to you, tax and duties included. We will send you the international tracking details of your shipment with your order confirmation. If you want to return your item you can return it to our domestic HQ.

If we are shipping to a destination outside of Australia or the EU, there may be taxes or duties payable in the destination country. Any such taxes or duties will be the sole responsibility of the customer and you should make your own enquiries in this regard. Matilda Australia does not accept any responsibility for any charges, duties, taxes or any delays that may arise as a result of same. Any dealings with customs in the country of destination is the responsibility of the customer.

General Terms and Conditions

Orders placed on weekdays will be processed within 24 hours and sent out the next business day.

Orders placed on a weekend day or public holiday, or after business hours, will start being processed on the following business day. Our boutique is unable to dispatch parcels over the weekend or on public holidays.

Orders are subject to availability. Orders will be delivered between Monday - Friday. Please note deliveries are not made on weekends. 

Any delivery/collection date or time specified by us is a best estimate only and we will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery/collection.

Any parcels returned to sender will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details.

}